Return Policy

We are committed to providing high-quality products. If you receive a defective item, we offer a simple return process to ensure your satisfaction.

Conditions for Return:

1. Eligibility:
   • You may return a product if it is found to be defective upon receipt. To initiate the return, please submit proof (photos or videos) clearly showing the defect.
2. Packaging & Accessories:
   • The product must be returned in its original packaging, including all accessories and components.
3. Waybill Requirement:
   • Please attach the original waybill (shipping label) with the return for proper processing.

Refund Process:

• Upon confirmation of the defect, a full refund will be processed at the time of pickup of the defective item.

For any questions or to arrange a return, please contact our customer support at info@otloubnow.com